Front office operations procedures UE Past Papers Questions.


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(4076) Question Category: Mathematical Calculation

  1. Define market share index
  2. By using Table X below, suppose hotel A, B, C, D and E have sold 13,15,21, 26 and 30 rooms respectively in 7 days, calculate actual and potential market share captured by each hotel in the set.
Table X
HOTELS No. of Rooms
A 20
B 30
C 40
D 50
E 60

 

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(4077) Question Category: Short answers

Explain the five (5) types of reservation.

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(4078) Question Category: Short answers

How would you protect a hotel from fire?

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(4079) Question Category: Short answers

Outline the steps of guest registration process.

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(4080) Question Category: Short answers

List four (4) yield management techniques during high-season and off-season.

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